FAQs




Q. How do I buy bitcoin from your machine?

A. You need to download a bitcoin wallet from Google Play Store (for Android) or Apple App Store (for IPhone) These wallets are free. We recommend - Trust Wallet.


Q. Can I use a credit card to buy Bitcoin from the machine?

A. No, the machines only accept cash.


Q. Do you sell any other cryptocurrencies?

A. Hodlbum is a Bitcoin maximalist. Our machines only sell Bitcoin as we believe that Bitcoin is the one and only decentralized cryptocurrency.


Q. Can I make a purchase to an address that someone else gave me?

A. You should only buy bitcoin to your own address and wallet. After, you can send this Bitcoin to whomever you choose.


Q. Can I pay a bill with Bitcoin I purchased?

A. If you are asked to pay a bill with bitcoin, there's an excellent chance that you are being scammed. DON'T DO IT.


Q. If I change my mind after purchasing, can I get my money back?

A. No. It is impossible to get a refund because once the money is inserted into the machine, Bitcoin is dispatched immediately to the address that was scanned in at time of purchase. Many times people who have not read our "SCAM ALERT" warning contact us for this. If the transaction was indeed a scam,

It would be impossible for us to retrieve our Bitcoin from the scammer. ALL BITCOIN TRANSACTIONS ARE IRRIVERSIBLE AND FINAL.


Q. Why is my newly purchased Bitcoin showing “unconfirmed” in my wallet?

A. Typically, Bitcoin transaction require 3-6 confirmations to become valid. The confirmation process may take 30 minutes to 2 hours. On days when transactions are surging this process may take several hours. This is beyond Hodlbum’s control. It depends on how congested the MEMPOOL is where the transactions are awaiting their confirmations.


Q. Is my personal information secure with your company?

A. We do not share your personal information with anyone.


Q. How much can I Purchase from your machine?

A. You can purchase up to $2990 per day. (Higher limits are available with extended verification)


Q. What do I need to have with me at the machine to buy?

A. You need cash, your mobile phone, and driver’s license or valid I.D. for larger purchases.


Q. How do I buy Bitcoin from your machine?

A. Here are the steps:

1. READ THE SCAM ALERT!

2. When buying up to $990, touch the first button $40 - $990, scan the QR code from your wallet into the camera, once it is accepted, a phone keypad will appear for you to enter your mobile number. You will then receive a text with a onetime 4-digit code from ZZ-bit administrator to enter. This is to verify your phone number.
You will then be prompted to insert cash into the machine one bill at a time. When finished you will touch the “DONE” button and your receipt will be generated on the screen. Please take a photo of the screen for your records. You will also receive a text with your receipt from ZZ-bit at the end of the transaction.

3. When purchasing over $990 all steps will remain the same except after scanning in the QR code, you will also be prompted to scan in the barcode on the back of your driver's license or valid I.D. This is a ONETIME scan. After this is done, you will be able to purchase up to $2990 per day without scanning your I.D. again.


Q. Can I host your machine in my store?

A. Absolutely! There is a link at the top with a short form to fill out. We will be happy to contact you soon after with details.